Hardware
Write down CPU, GPU, RAM
Without hardware, no one can tell whether the problem is a game issue or a device limit.
Performance triage
Low FPS reports are only useful when they include hardware, resolution, graphics settings, lot complexity, and whether the problem happens in a fresh save.
Checklist
Change one variable at a time.
Hardware
Without hardware, no one can tell whether the problem is a game issue or a device limit.
Scene
Lot complexity, object count, and Para count can change the result.
Settings
Record resolution and quality settings before claiming a fix.